Delivery and Return Policy
Delivery Terms
We deliver orders placed on our website https://mrkaraoke.lv worldwide, with the exception of the Russian Federation and the Republic of Belarus.
Delivery costs are calculated individually based on the following factors:
- Destination country;
- Selected delivery method;
- Weight and dimensions of the order;
- Quantity of items in the order.
* The final delivery cost is displayed during checkout prior to payment.
Delivery times may vary depending on the destination country, carrier performance, customs clearance, and other circumstances beyond the seller's control.
Once the order is dispatched, the buyer is provided with a tracking number (if supported by the selected shipping method).
Responsibility for Data Accuracy
The buyer is responsible for the accuracy of the information provided at checkout, including shipping address, phone number, and email. The seller is not liable for delays or failed delivery caused by incorrect details provided by the buyer.
Customs Duties and Fees
For international deliveries, the buyer is solely responsible for paying any customs duties, taxes, tariffs, or other mandatory fees required by the laws of the destination country.
Re-shipping
If a parcel is returned to the seller due to non-acceptance by the buyer, expiration of storage period, incorrect address, or other circumstances attributable to the buyer, re-shipping costs shall be covered by the buyer.
If you have any questions regarding delivery costs, lead times, or conditions for your country, please contact our support team at [email protected] before placing an order.
Return Policy
We strive to provide exceptional service and guarantee the safety of every purchase on https://mrkaraoke.lv.
14-Day Right of Withdrawal
In accordance with European Union laws and the legislation of the Republic of Latvia, the buyer has the right to withdraw from a distance purchase within 14 calendar days from the date of receipt without stating a reason.
Conditions for Return:
- ✓ The item has not been used;
- ✓ Original merchantable condition and properties are preserved;
- ✓ No damages, scratches, signs of wear, or stains;
- ✓ All original tags, labels, and packaging are intact;
- ✓ The product is returned in the exact condition as received.
Quality Inspection: Upon receiving the return, the item undergoes quality inspection. If it is determined that the product has been used, damaged, or lost its merchantable condition, the seller reserves the right to reject a full or partial refund.
Refund Processing: Refunds are issued using the same payment method used during checkout within the timeframe specified by law following product inspection.
Return Shipping Costs: Return shipping expenses are borne by the buyer, unless otherwise stipulated by law or resulting from a defective product delivery.
By placing an order on https://mrkaraoke.lv, the buyer confirms that they have read, understood, and fully agree to this Return Policy. For any questions, please contact us at [email protected].